Privacy
policy.

Who we are

Beauté Lia Hair (“we”, “us”) is a hair salon at The Boss Plaza 1, 56 Supreme Ct Unit 8, Halifax, NS B3N 0E6. This policy covers our website (beauteliahair.com), our online booking site (booking.beauteliahair.com), calls and texts with the salon, and your visits. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

• When you book: your name, email address and phone number, the services, stylist, date and time you choose, and any notes you add. If you create an account, your password is stored only in scrambled (hashed) form.
• Your client record: your past and upcoming appointments, changes, confirmations and cancellations, and notes our staff keep about your appointments and preferences.
• Payments at the salon: the amount, payment method (cash, card, gift card or points), tip and any discount. Card payments are handled by the card terminal; we don't collect or store card numbers.
• Texts and calls: the texts you send to our booking number and our replies. If you call, your call may be answered by our automated booking assistant, which works with what you say to book, change or cancel appointments.
• Website use: the pages you visit, how you reached us (for example, from a Google ad), and your device, browser and approximate location — collected through cookies (see below). If you arrive by clicking one of our Google ads, the booking site saves the ad click with your booking so we can tell which bookings came from ads.
• Security log: the booking site records sign-ins and account changes, including the IP address and browser used.

How we use it

• To book your appointments and send confirmations, reminders and changes by email and text.
• To provide our services and keep your client record, so we remember what you had done and what you like.
• To reply to your messages and calls.
• To send an occasional note inviting you back when it has been a few months since your last visit. You can ask us to stop at any time.
• To keep our sites secure and prevent misuse, including blocking online bookings for contacts who have repeatedly missed appointments.
• To understand how people find and use our sites and to measure and improve our advertising (see below).
• To keep the records the law requires, such as sales records for tax.

We don't sell personal information.

Google Analytics and Google Ads

Both of our sites use Google Analytics and Google Ads. They use cookies to show us how visitors use the sites and whether they came from one of our ads. Google receives information such as the pages you view, your device and your approximate location.

Measuring bookings from our ads. When a new client books online, the booking page tells Google that a booking was made. With it, the page sends a scrambled (hashed) version of the email address and phone number used for the booking, so Google can match the booking to an ad clicked while signed in to Google. Google receives only the scrambled values, not your actual email address or phone number.

Our client list. We may upload a scrambled (hashed) list of our clients' email addresses and phone numbers to Google Ads, so that our ads for new clients aren't shown to people who already come to us and so we can measure our advertising. Google uses the list to find matching Google accounts and doesn't receive the actual email addresses or phone numbers. If you'd rather not be included, email us and we'll leave you out of future uploads.

You can control the ads Google shows you in My Ad Center, stop Google Analytics from measuring your visits with the Google Analytics opt-out add-on, and read how Google uses information from sites that use its services.

Cookies

• Essential cookies on the booking site keep you signed in and protect our forms. The site can't work without them.
• Google cookies (such as _ga and _gcl_aw) measure visits and ad clicks. Google sets their lifetimes, typically up to two years for _ga and 90 days for ad clicks.

You can block or delete cookies in your browser settings. Blocking Google's cookies doesn't stop you from booking.

Who we share it with

We share personal information only with companies that run parts of our business for us, and only what they need:

• Hostinger, which hosts our booking site and its database.
• Vercel, which hosts our website.
• Telnyx, which sends and receives our text messages.
• Titan, which provides our email and sends our booking emails.
• Retell AI, which runs our automated phone booking assistant.
• Slack, which carries our internal staff alerts, for example when a booking confirmation couldn't be delivered.
• Google, for analytics and advertising as described above.
• Instagram (Meta): our home page shows photos from our Instagram account, which your browser loads directly from Instagram's servers, so Instagram receives your IP address and browser details.

Some of these companies store or process information outside Canada, including in the United States, where it may be accessed under the laws of that country. We may also disclose information when the law requires it.

How long we keep it

We keep your client record and booking history while you're a client and for as long as we need them for the purposes above. You can ask us to delete your record at any time; we'll do so, except for details the law requires us to keep, such as sales records for tax.

How we protect it

Our sites use encrypted connections, passwords are stored only in scrambled form, and access to client records is limited to salon staff who need it. No system is perfectly secure; if a breach creates a real risk of significant harm, we will notify you and the Privacy Commissioner of Canada as the law requires.

Your choices

• Ask for a copy of the personal information we hold about you, or ask us to correct it.
• Ask us to delete your client record.
• Ask us to stop sending you invitations to come back, or to leave you out of our Google Ads client list.

Email booking@beauteliahair.com or call +1 (902) 989-5949. We reply within 30 days. If you're not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.

Children

Online bookings should be made by an adult. A parent or guardian can book an appointment for a child.

Changes to this policy

When we change this policy, we'll post the new version here and update the date at the top.

Contact